Find the Answers You Need
Where does the OnMat App run?
OnMat runs in any desktop web browser — nothing to install to get started. iPad is used for on-mat functions like attendance check-in, skills tracking, and belt testing. A standard iPad with a camera is all you need, and older models work great for check-in duty.
What kind of iPads do you recommend?
We recommend iPads no more than two generations behind the current model. This ensures compatibility with the latest iOS versions OnMat requires and keeps you current with Apple's updates.
iPad minis are a great choice for on-mat use — they fit easily in one hand while you're working with students.
Is there a Free trial of OnMat?
Yes — every new account starts with a 30-day full-featured free trial, no credit card required. After your trial, Member Management and Integrated Billing remain free. Add any additional modules your school needs for as little as $10/month. See the pricing section above for full details.
How do I get the OnMat App?
The OnMat App is available in the Apple app store which you can download to any iPad for free. There is no limit to the number of iPads you can install on. Once you complete the signup process with JIBASoft on this website you will be provided your log-in credentials. OnMat can run on the Apple iPad, iPhone and desktop.
What can I expect after I complete the signup process?
Once you have completed the signup process on our website you will receive a Welcome email with your log-in credentials and a list of information we need to get you going. The welcome email will also contain a sample Excel template showing the format of how we need your membership roster.
Is my information secure?
Yes. We use current security standards used by the banking industry. You and only you decide who has access to your student information. JIBASoft staff will have access to your information as needed for support only. We understand that your privacy is critical!
Do payments collected go into my bank account?
Yes. We are not a billing service; we simply facilitate and manage the collections of your money via credit cards and/or eCheck (ACH). We also provide automated receipts whether cash, check, credit card or eCheck. And automated, customizable emails for late payments with links to correct payment problem and resubmit.
How do I onboard my existing membership?
Basically, your members will self-register themselves. Read more about this in OnMat's martial arts membership software, self-registration article.
How is attendance taken?
Attendance can be taken several ways. You can place an iPad and entrance of the mat where the members can sign-in in a matter of a couple seconds.
This check-in screen also shows their current belt level and has the option to display the number of classes before they are eligible to test for their next belt.
OnMat will also automatically send out absence emails that you customize based on the number of days missed in hopes to revive the membership.
Check-in's can also be done remotely from the parent portal OnMat Edge.
Instructors can also check-in members who forgot to check-in.
How do you compare to the other software companies out there? What makes you different?
There are good options out there, but here's what sets OnMat apart:
We were built from the mat up. Our team are black belts, instructors, and martial arts parents. We understand every aspect of studio operations — and we know that retention is everything. You work hard to bring students through the front door. We work hard to close the back door through communication, automation, and education.
End-to-end belt management. No other platform handles the full testing lifecycle the way OnMat does — from defining your curriculum and tracking individual skills, to recommending students for promotion, collecting test fees online, executing the test on iPad, and automatically emailing a professional PDF report card the moment they pass. We've saved schools hundreds of dollars in ink and paper alone.
Billing that actually works. Our billing is tightly integrated with every student profile. At a glance you see memberships, current balance, failed payments, and auto-pay status. Set it and forget it.
OnMatAI — your school's daily briefing. OnMat Command gives you a real-time AI-powered summary of what's happening in your school every day — trials at risk, revenue status, attendance trends, test readiness. No digging through reports. Just the answers you need.
Support that's actually there. Our product is only as good as our support. We guarantee a response within 24 hours — every time.
What is the discount rate for credit card & ACH transactions?
2.89% + $.25 per transaction for all credit cards including AMEX.
However, you have the ability to pass along these fees to your membership as a convenience fee saving you hundred if not in the thousands of dollars.
For ACH the cost is 1%.
Both credit card and ACH (eCheck) is supported.
There is a $15/monthly gateway fee.
How long does it take for credit card and/or ACH transactions to hit my bank account?
OnMat provides next business day funding for credit card transactions.
ACH (eCheck) payments arrive in the standard 5-7 business days.
After the member signs the membership agreement is it emailed to them?
Yes, and you will get emailed a copy as well.
Can members sign up with my school on their own? Like from an email or Facebook?
Yes. We provide a URL (web link) that can be clicked by your prospects to register directly into OnMat and charge their credit card IF there is any charge associated with that particular membership (i.e. trial).
How can OnMat help me collect tuition from late accounts?
OnMat automatically sends out a series of 3 late payment emails that you can customize; you are also notified on the Current Class screen of late accounts. You then have the option to “lock-out” student from checking in after the 3rd late payment email goes out which puts of a message to “Please come see the office” and suspends the account. This forces the member/parent to the office to take care of payment.